SEMA are delighted to announce that they have been awarded ISO 9001:2015 certification. The internationally recognised Quality Management standard has been awarded for their support to members including the handling of technical queries and development and delivery of industry related training courses.
To achieve ISO 9001 certification an organization must demonstrate its ability to consistently provide services and products that enhance user satisfaction, meet statutory and regulatory requirements. SEMA undertook a two-stage approach. Stage one included a review of SEMA’s relationship across process and functions and how to integrate a system which becomes routine practice. The second stage involved an in-depth audit of SEMA’s membership and training processes to compare actual practice against documented standards.
Martyn Heath, SEMA Office Manager stated: “This certification is another milestone in SEMA’s history. To achieve this standard SEMA had to venture outside of the comforts of the racking industry and adopt a carefully designed framework that addresses the needs and potential challenges for our company and the industry we serve.
“Training is an important part of the service we provide covering each step of a racking system – from the training of installers to end users of the equipment and SEMA Approved Racking Inspectors. Through the ISO 9001:2015 Certification, tied in with our RoSPA course assurance, we can show our training is to the very high and consistent quality level our customers should expect.
SEMA’s Chairman Jaap Vos agrees: “For over 50 years SEMA have implemented a number of initiatives including Quality Assurance measures, a rigorous rack inspection process supported by qualified inspectors and most recently the launch of our new SEIRS Diploma to improve the standard of racking installations.
“Each of these steps has seen us become a leading voice in the storage industry. We are committed to promoting and extending the safe design, installation and use of storage equipment manufactured and supplied by our members which include distributor groups, installation companies, registered installers and racking inspectors.”